Carlos Sainz

Withdrawal, Returns Information and Form

Last updated: 13 August 2026

Seller: SAIVA MANAGEMENT, S.L. (Spanish tax ID B88091640) Support and withdrawal contact: support@carlossainz.es Bigblue portal (supported countries): returns.bigblue.co/carlossainz Returns logistics centre: GXO Logistics | Devoluciones BIGBLUE SAIN, Marchamalo (Guadalajara), Spain

1. Statutory Right of Withdrawal

If you purchase as a consumer through our online store, you generally have a statutory right to withdraw from the contract within 14 calendar days, unless a statutory exception applies. You do not need to give a reason and no penalty may be imposed for exercising this right.

You may exercise the right using the model form below or by any other unequivocal statement informing us that you wish to withdraw from the purchase. The returns portal is provided to make the process easier, but it is not the only valid way to communicate withdrawal.

2. When the Withdrawal Period Starts and Ends

For sales of goods, the 14-calendar-day period starts on the day when you, or a third party indicated by you other than the carrier, physically receive the product.

  • If you ordered several goods in one order and they are delivered separately, the period starts when the last good is received.
  • If one product is delivered in several lots or pieces, the period starts when the last lot or piece is received.

To meet the deadline, it is sufficient to send the withdrawal notice before the 14-day period expires. After notifying us, you then have a further 14 calendar days to send the goods back, unless SAIVA has offered to collect them.

If the legally required information about the right of withdrawal was not properly provided, the period may be extended in accordance with applicable consumer law.

3. How to Communicate Withdrawal

You may communicate your decision in any of the following ways:

  • Through the Bigblue returns portal, where the country from which you are making the return is currently supported: returns.bigblue.co/carlossainz.
  • By email to support@carlossainz.es in all cases, and particularly where the portal does not support the country from which you are making the return, stating at least your order number and the product(s) you wish to withdraw from.
  • Using the model withdrawal form included below.

You do not have to give a reason. If the portal asks you to select a reason for logistics purposes, providing a reason must remain optional where you are exercising the statutory right of withdrawal.

4. Standard Return Process: Bigblue Portal and Manual Route

The automated Bigblue portal is currently available for returns originating in Austria, Belgium, Germany, the United Kingdom, the Czech Republic, Finland, Greece, Hungary, Luxembourg, the Netherlands, Poland, Slovakia, Portugal, Spain, Italy, Ireland and Denmark. If you are returning from one of those countries, the intended process is:

  • Access the returns portal and enter the requested order information.
  • Select the product or products you wish to return.
  • The portal will display the applicable instructions and provide a prepaid return label.
  • Pack the product appropriately, including its accessories, documentation and supplied items where applicable.
  • Hand the parcel to the carrier in accordance with the label instructions.
  • Once the return has been received and processed, SAIVA will issue the refund in accordance with this information and the Terms and Conditions of Sale.

Standard logistics return address: GXO Logistics | Devoluciones BIGBLUE SAIN, C/ la Picota No. 4, Warehouse B, Montepino, Pol. Ind. Ciudad del Transporte, 19180 Marchamalo, Guadalajara, Spain.

If you are returning from a country that is not yet supported by the portal, you may still exercise withdrawal by emailing support@carlossainz.es. SAIVA will provide the applicable manual instructions and route for sending the product to the authorised logistics centre. Portal availability is a logistics facility and does not restrict any statutory rights available to you. Do not send goods to SAIVA's registered office or to any address other than the one provided by Support. For Vault products and designated high-value collectibles, please follow the specific process in section 8.

5. Return Costs

For a change-of-mind withdrawal, the consumer bears the direct return cost where this was disclosed before purchase. In countries supported by the portal, SAIVA provides a prepaid label and the direct cost of that label will be deducted from the refund where this was clearly disclosed before the order was placed. In countries not yet supported, Support will provide the manual route and the return method to be used; where the consumer is responsible for the direct return cost, that cost remains subject to the applicable pre-contractual disclosure requirements.

This deduction is limited to the direct return cost and is not a penalty for exercising withdrawal. If the product is defective, incorrect, incomplete or otherwise non-conforming, SAIVA will bear the necessary return or collection costs where required by law.

6. Refunds

Where withdrawal is valid, SAIVA will refund the payments received in respect of the returned products and, where legally required, the standard delivery charge. If you expressly selected a more expensive delivery method than the least expensive standard delivery option offered, the additional delivery cost does not have to be refunded.

The refund will be made without undue delay and in any event within 14 calendar days from the date on which SAIVA is informed of your decision to withdraw. Unless SAIVA has offered to collect the goods, it may withhold the refund until it has received the goods or until you provide sufficient evidence that you have sent them back, whichever occurs first.

The refund will be made using the same payment method used for the original transaction, unless you expressly agree to another method that does not result in any cost to you.

7. Product Condition and Diminished Value

You may handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning. You will only be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.

Opening the packaging does not automatically remove the right of withdrawal. However, we recommend keeping and using, where reasonably possible, the protective packaging, labels, certificates, accessories and other items supplied. Where any such element objectively forms part of the value of the product, its loss or damage may be taken into account when assessing an actual and demonstrable diminution in value.

No automatic penalty will be applied merely because packaging has been opened or the right of withdrawal has been exercised. Any reduction in the refund must correspond to an actual loss of value caused by handling beyond what was necessary to inspect the goods.

8. Vault and High-Value Collectibles

Products identified as Vault and certain signed, unique, numbered, artistic or high-value items are subject to a dedicated return procedure for security, traceability, insurance and preservation reasons. This procedure does not remove or restrict the statutory right of withdrawal where that right applies.

If you wish to return one of these items, contact support@carlossainz.es and provide the order number and product details. SAIVA will coordinate an individual, tracked and insured return method appropriate to the nature and value of the item. Please do not use an ordinary shipping method until you have received the specific return instructions.

SAIVA may reasonably document the condition of the item before dispatch and after return by means of photographs, numbering, certificates of authenticity, tamper-evident seals or other suitable evidence. We recommend preserving the protective packaging, certificates, numbered materials and accessories supplied with the item.

Where the nature of the item requires a special return service and it cannot normally be returned by ordinary post, the direct return cost or a reasonable estimate of that cost will be disclosed before purchase. In a change-of-mind withdrawal, that direct cost may be borne by the consumer where it has been properly disclosed in advance.

9. Products that May be Excluded from Withdrawal

The right of withdrawal is excluded only where a statutory exception genuinely applies and the consumer has been informed before purchase.

  • The exception for goods made to the consumer's specifications or clearly personalised may apply where the consumer's individual choice is material and decisive for the production or personalisation of the product.
  • The exception for certain sealed goods that are not suitable for return for health protection or hygiene reasons after being unsealed may apply only where all legal requirements are genuinely met.

Pre-order status, manufacture after an order is placed, selection of a standard size or variant, limited-edition status, signature, collectibility, uniqueness, high value or opening the packaging do not by themselves exclude the right of withdrawal.

10. Defective, Damaged, Incorrect or Non-Conforming Products

If the product you received is damaged, incorrect, incomplete, defective or does not match what was agreed, you do not necessarily need to process the matter as an ordinary withdrawal. Contact support@carlossainz.es, provide your order number and describe the issue.

SAIVA will handle the matter in accordance with the applicable statutory conformity and guarantee rights. Where required, the necessary cost of return, collection, repair or replacement will be borne by SAIVA. These rights are separate from the statutory right of withdrawal.

11. Personal Data

Personal data provided when managing withdrawal, a return or an after-sales issue will be processed by SAIVA MANAGEMENT, S.L. to identify the order, manage the request, coordinate logistics and refunds, comply with legal obligations and retain necessary evidence in case of claims. Shopify, the payment service provider, Bigblue, GXO Logistics, carriers and other relevant service providers may be involved in the process.

Further information about purposes, legal bases, recipients, international transfers, retention and data protection rights is available in the website Privacy Policy.

Model Withdrawal Form

Complete and send this form only if you wish to withdraw from the contract. You may also use any other unequivocal statement.

To: SAIVA MANAGEMENT, S.L., Spanish tax ID B88091640, Calle Bruselas 3, 28232 Las Rozas de Madrid (Madrid), Spain. Email: support@carlossainz.es.

I hereby give notice that I withdraw from my contract of sale for the following product(s):

Order number ______________________________
Product(s) ______________________________
Order date ______________________________
Date received ______________________________
Consumer name ______________________________
Consumer address ______________________________
Email address ______________________________
Date ______________________________
Signature (only if submitted on paper) ______________________________

You may send this form by email to support@carlossainz.es. Do not physically send products to SAIVA's registered office: use the logistics address or return procedure provided to you.

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